Shipping policy

DUAROK Shipping Policy

Last updated: 6 October 2026

We aim to get your DUAROK order to you as quickly and reliably as possible.

Shipping within Sweden

Orders are shipped using PostNord.

Orders of 300 SEK or more qualify for free shipping within Sweden. For orders below 300 SEK, the applicable shipping charge will be shown at checkout before payment.

Orders are normally processed and dispatched within 1–2 working days. Once dispatched, delivery within Sweden will typically take 2–3 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Shipping within Europe

Orders are shipped using PostNord.

Orders of 500 SEK or more qualify for free shipping within Europe. For orders below 500 SEK, the applicable shipping charge will be shown at checkout before payment.

Orders are normally processed and dispatched within 1–2 working days. Once dispatched, delivery within Europe will typically take 3-4 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Customers ordering from outside the European Union may be responsible for any applicable import duties, taxes or customs charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.

International shipping

We also ship to selected international destinations.

Available shipping options and costs are calculated and displayed at checkout based on your delivery country and order.

International orders are shipped using PostNord and its delivery partners. Delivery times vary depending on the destination and will generally take longer than deliveries within Sweden.

Order tracking

Where tracking is available for the selected delivery service, tracking information will be provided once your order has been dispatched.

Incorrect addresses

Please check your delivery details carefully when placing your order. DUAROK cannot be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied when ordering.

If you notice an error in your delivery details, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to update the information.

Delayed or missing orders

If your order has not arrived within the expected delivery period, please contact us and we will help investigate the delivery.

Please allow for occasional delays during busy periods, public holidays or circumstances outside our reasonable control.

Damaged orders

If your order arrives damaged, please contact us as soon as possible with your order number and photographs showing the issue so that we can help resolve it.

Returns

For information about returns, exchanges and your right to cancel an order, please see our Return and Refund Policy.

Contact

If you have any questions about shipping or your order, please contact us using the contact details provided on our website.